Google Cloud AI Services Disrupted
Source: mobihealthnews.com
Numerous Google Cloud services, including Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist, and Contact Center AI, experienced an outage for almost four hours on Thursday, affecting users globally.
The tech giant stated on its status page that the root cause was identified, and mitigations were applied. Infrastructure recovered in all regions except us-central1. Recovery is occurring in multiple locations for Google Cloud products relying on the affected infrastructure. Engineers are addressing ongoing issues in us-central1 and multi-region/us to achieve full recovery.
At the time of writing, the tech giant did not provide an estimated time for complete service restoration. The outage impacted major internet services beyond healthcare, including Spotify, Cloudflare, Snapchat, Character.AI, and Discord.
The Impact
Vertex AI, a machine learning platform, is used by hospitals, digital health startups, research institutions, and pharmaceutical companies for diagnostic support, personalized treatment recommendations using patient data, risk scoring, and operational support. Dialogflow CX and Agent Assist are clinical support tools and assist with administrative workflows within healthcare. Contact Centre AI is used in healthcare for patient scheduling, triage, billing support, and virtual front-door services.