Youth Input Needed: Shaping AI for Better Public Services

Artificial intelligence is rapidly changing how governments deliver public services, but it needs careful oversight. Young people are demanding more transparency and accountability as these technologies are implemented.

AI's Promise and Peril

AI and data have the potential to make public services more proactive and responsive. However, there's a risk that AI could reinforce inefficiencies if human impact isn't prioritized.

Building systems heavily reliant on AI carries risks, like service disruptions and privacy breaches. It's crucial to design AI in public services with human oversight and resilience in mind.

Global AI Strategies Lack Monitoring

Many countries are developing AI strategies, but lack frameworks for monitoring outcomes. The OECD warns that digital government adoption is uneven, with countries struggling to share data effectively.

The German Health Record Example

Germany's digital health projects, like electronic health records, aim to empower patients. However, fragmented governance has led to underutilization.

The Philippines faces similar challenges with siloed databases. Chile lacks a central framework for tracking digital government investments.

Digital Sovereignty Requires More Than Data Storage

Digital sovereignty means having skilled teams and resilient infrastructure. This allows governments to use data in the public interest. Publishing open data is not enough if citizens lack the tools to use it.

Security and Resilience are Key

Public infrastructures must resist cyberattacks and safeguard citizen data. Without these protections, citizens cannot trust AI-enabled public services.

Mexico's Biometric ID Raises Concerns

Mexico's biometric CURP, incorporating fingerprint and iris data, has raised concerns among digital rights groups. They warn it could lead to mass surveillance.

Agile Models and Youth Involvement

Transparent design and inclusive participation are essential for trustworthy AI systems. Some governments are experimenting with agile models to test GovTech solutions.

Youth networks can act as living laboratories for innovation. By partnering with universities and startups, governments can tap into young people’s perspectives.

The Path Forward for AI in Public Services

AI will reshape public services, but only if citizens remain at the center of design. Pilots need credible routes to scale, and sovereignty must include the capacity to govern AI effectively.