News
How Companies Invest in AI to Build Trust and Spur Growth
Source: ey.com
Published on January 18, 2026
Updated on January 18, 2026

In an era of market volatility, companies are increasingly turning to artificial intelligence (AI) as a strategic tool to build trust and drive growth. A recent quarterly earnings call highlighted how one company's aggressive investment in AI, coupled with a trust-first approach, has paid significant dividends. This innovative strategy has not only helped the company navigate uncertainty but also positioned it for long-term success in the emerging Trust Economy.
The announcement of the Trust Index, a proprietary metric designed to measure trust in real time, marks a pivotal moment. By combining data from various sources, the Trust Index allows the company to track trust dynamics and evaluate the return on investment (ROI) of trust-building initiatives. This groundbreaking tool is now set to become a regular feature on the company's earnings calls, reflecting its commitment to transparency and continuous improvement.
The Role of AI in Building Trust
AI has become a cornerstone of the company's strategy, enabling faster adoption of new technologies and more confident decision-making. By leveraging AI, the company has been able to outpace competitors and adapt to rapidly changing market conditions. This proactive approach has not only enhanced operational efficiency but also strengthened customer and stakeholder trust, as the company consistently demonstrates its ability to innovate and deliver value.
The Trust Index is a testament to this approach. By quantifying trust and linking it to business outcomes, the company is setting a new standard for corporate accountability. This move is likely to resonate with investors and customers alike, as trust becomes an increasingly critical factor in business success.
Navigating the Trust Economy
The concept of the Trust Economy is gaining traction as companies recognize the importance of trust in driving growth and resilience. By reframing trust as a measurable asset, the company is positioning itself at the forefront of this trend. The Trust Index, with its ability to provide real-time insights, is a powerful tool for navigating the complexities of the modern business landscape.
However, the journey is not without challenges. Building and maintaining trust requires ongoing investment and a deep understanding of stakeholder expectations. The company's success highlights the importance of a long-term, strategic approach to trust-building, one that is grounded in data and supported by advanced technologies like AI.
In conclusion, the company's investment in AI and its development of the Trust Index underscore the transformative potential of trust in the modern economy. As more companies embrace this approach, the Trust Economy is poised to reshape industries and redefine the metrics of success.